Maunder Taylor specialise in residential block management in London and look after blocks of flats on behalf of all types of clients, including Resident Management Companies, RTM Companies, freehold companies and investor landlords.
Cooperative management between the managing agent, the client, the lessees, and the service providers, is the key to successful block management. We focus on relationship building and communication, recognising that with any group of people, there are likely to be competing interests and possible tensions.
Standards
Maunder Taylor are regulated by the RICS and we are members of ARMA, which allows us to continue to enhance our reputation for delivering the highest possible standards in professionalism, consumer standards and client accounting policies. We manage according to the terms of the leases, the law, the RICS Residential Service Charge Management Code, the ARMA Consumer Charter and ARMA Standards.
Location
Based in Potters Bar, we are situated close to major road and rail routes providing easy access into and around London. We achieve staff stability and retention more easily than if we were based in Central London. Many of the blocks we manage are in Prime Central London locations.
Training
Training and the retention of trained staff is important to us. We have a policy of continual professional development, which is mandatory for our staff.
Professional Bodies
Maunder Taylor is regulated by the Royal Institution of Chartered Surveyors (RICS), a member of the Association of Residential Managing Agents (ARMA), and our property managers belong to the Institute of Residential Property Management (IRPM).
Out-of-Hours Emergencies
Our out-of-hours emergency contractor can only deal with issues that require urgent attention and which cannot wait for office hours (Monday to Friday – 8.30am to 5.00pm.) Please call DBK Building & Property Maintenance Ltd on 07973 238 744 or 07973 318 797
Please Note
- Contractors charge a premium rate for dealing with out-of-hours emergencies. If the matter is not deemed to be an emergency then our contractor will advise that you contact your Property Manager on the next available working day. Should any works be your responsibility rather than a communal/building matter, our contractor will agree any charges directly with you prior to work being undertaken.
- If you are experiencing a water leak from the flat above, in the first instance you should speak to the person living above you. If the flat is unoccupied, the only assistance we can offer out of hours is to turn off the water supply to the offending flat, providing the valve is located outside the flat.
- If the leak is so severe that entry to the flat is deemed to be essential, then you should dial 999 and speak to the emergency services.
- Types of issues that we cannot deal with out of hours include: service charge enquiries, correspondence, noise complaints, access to individual properties, satellite and television reception issues and maintenance issues within flats such as internal heating, plumbing and electrical issues.
Contact
In order for us to consider a potential management opportunity, we would undertake our own due diligence which would involve reviewing a copy of one of the leases, the latest set of service charge accounts and the current year’s budget, inspecting the common parts and meeting you to discuss your particular requirements.
Please call Michael Maunder Taylor on 01707 871 703 if you would like further information.
Getting it Right
At Maunder Taylor, we like to be transparent from the start. In the unlikely event that you are unhappy with the service that you have received from us for whatever reason, it is important that you tell us about it so that we can put it right. Please note that the procedure set out specifically relates to our Residential Management Department, and for all of our other services please contact our Whetstone office and request a copy of our Complaints Handling Procedure.
To read our Residential Management Complaints Handling Procedure please click here.